WHAT WE OFFER...

24X7 TECHNICAL SUPPORT

Continuous human response to customer assistance: 

    • Phone support
    • Email Response

World-class technical support methodology:

    • Troubleshooting
    • Problem tracking, reporting, statistics and analysis
    • Escalation
    • Problem resolution

MANAGED SERVICES

Managed Services provide organizations with business-focused services that optimize operations, manage risk and deliver measurable value from technology, providing Proactive Services.

Services Offerings:

    • IT Monitoring Services
    • Network Device Management
    • Managed Remote Access
    • Consulting, Audit & Professional Services

NETWORK INTEGRATION

  • Project Management
  • Analysis of Requirements
  • Network Design
  • Systems and Technology Integration
  • Site Surveys and Audits
  • Technology Staging and Deployment
  • Installation
  • Acceptance Test
  • Documentation
  • Training

PROJECT MANAGEMENT

The teams are involved early in the project to help define the scope of works, roles and responsibilities and plan the project with the customers. Makes recommendations for solutions to project issues in a timely manner guiding the project team to make the right decisions.

TELCO SERVICES

Civil Works Implementation Guidelines 

  1. Pre-Implementation Activities
  2. Implementation Works
  3. Site Clearing, Layout & Staking
  4. Earthworks for Tower Foundation
  5. Steel Reinforcement & Formworks Fabrication
  6. Concrete Pouring, Curing & Testing
  7. Backfilling and Shelter or Pad Construction
  8. Tower Erection & Site Development
  9. Site Acceptance & Rectification of Deficiencies

Site Acquisition & Permitting Process Flow & Guidelines 

  1. Site Hunting Procedures
  2. Conducting Social Acceptability
  3. Requirements for Site Acquisition Reports
  4. Requirements on Securing Pre-Construction Permits
  5. Power Connection Application Requirements
  6. Post Construction Permits Requirements & Energization
  7. Documentation Requirements

Electrical System Installation Methodology 

  1. Contractor Mobilization
  2. Installation of Electrical & Grounding System
  3. Perimeter Light Installation
  4. OB Light & KWHR Meter Installation
  5. Testing & Acceptance of the Electrical System

RF Design and Optimization Guidelines and Procedures 

  1. RF Design and Planning 
  2. System Design Objectives
  3. Dimensioning
  4. RF Optimization
  5. Drive Testing
  6. Collecting Data in Drive Testing
  7. Network Planning and Optimization Cycle

Telecom Works Implementation Guidelines 

  1. Pre-Installation Survey
  2. Installation of Telecom Equipment & Accessories
  3. Conducting VSWR & BER Tests
  4. Integration of Site to the Network & Acceptance
  5. Rectification of Outstanding Deficiencies 

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